Two Cumberland

  • Inside a boutique store with clothing on racks and a central table displays decorative plants, vases, and jewelry on a wooden stand.

    Problem

    Two Cumberland, a fast-growing and award-winning boutique, brings in new sales associates regularly across its Charleston, Mt. Pleasant, and Spartanburg locations. While the brand is known for its welcoming atmosphere and exceptional customer experience, the process for handling product returns was inconsistently executed by new team members. This led to delays at the register, uncertainty around policy, and occasional customer frustration.

  • Woman with black nails and a ring on her finger holding and looking at a smartphone.

    Solution

    I designed a concise, mobile-friendly microlearning module in Articulate Rise that teaches new sales associates exactly how to process returns efficiently and accurately. The learning includes step-by-step guidance, visual examples, practice scenarios, and quick-reference policy reminders to build confidence and ensure a consistent customer experience across all store locations.

  • A woman with long dark hair smiling and standing in a doorway, wearing a long-sleeve dress with a red, blue, and white floral pattern.

    Audience

    New sales associates at Two Cumberland—team members who embody the boutique’s warm, friendly, and high-touch customer service approach and need quick, accessible training to get up to speed in a busy retail environment.

  • A circular diagram with the central text 'articulate 360' and surrounding labels for different features: RS Rise, Peek, RV Articulate Review, Cl Content Library, LV Articulate Live, SL Storyline 360, St Studio 360, RP Replay 360.

    Tools

    Articulate Rise, Canva (visual assets), and Google Workspace (collaboration and documentation).

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Lane Mitchell Jewelers

  • Interior of a jewelry store with display cases filled with jewelry, a glass countertop, vintage decor, and hanging ceiling lights.

    Problem

    Sales associates at Lane Mitchell Jewelers needed a way to confidently identify and distinguish between antique, vintage, and estate jewelry to provide accurate information to customers and enhance the customer experience. Associates lacked formal training on historical jewelry styles and age-specific characteristics.

  • A jewelry box containing vintage rings with gemstones, pearls, and ornate designs.

    Solution

    Designed and developed an interactive Storyline course that teaches associates to identify antique (100+ years old), vintage (30–100 years old), and estate jewelry. The course includes visual examples of jewelry styles, historical context, and quizzes to reinforce learning, focusing on styles up to the 1860s.

  • A woman in a beige blouse is looking at a pearl necklace in a showcase, while a man in a blue suit is standing behind her, and another woman in a black blazer is showing a pearl handbag, all smiling and engaging with each other in a jewelry store.

    Audience

    Sales associates at Lane Mitchell Jewelers who interact with customers and need knowledge of historic jewelry styles to support sales and customer education.

  • A circular diagram with the central label "articulate 360" surrounded by eight components: Rise, Peek, Articulate Review, Content Library, Articulate Live, Storyline 360, Studio 360, and Replay 360, each marked with different colors and abbreviations.

    Tools

    Articulate Storyline for course development, high-resolution jewelry photography for visual examples, Adobe Illustrator/Photoshop for image enhancement, and internal historical style references for content accuracy.

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