Two Cumberland, a fast-growing and award-winning boutique, brings in new sales associates regularly across its Charleston, Mt. Pleasant, and Spartanburg locations. While the brand is known for its welcoming atmosphere and exceptional customer experience, the process for handling product returns was inconsistently executed by new team members. This led to delays at the register, uncertainty around policy, and occasional customer frustration.

I designed a concise, mobile-friendly microlearning module in Articulate Rise that teaches new sales associates exactly how to process returns efficiently and accurately. The learning includes step-by-step guidance, visual examples, practice scenarios, and quick-reference policy reminders to build confidence and ensure a consistent customer experience across all store locations.

New sales associates at Two Cumberland—team members who embody the boutique’s warm, friendly, and high-touch customer service approach and need quick, accessible training to get up to speed in a busy retail environment.

Articulate Rise, Canva (visual assets), and Google Workspace (collaboration and documentation).